Pryvate SME - Remote Wipe
Welcome to Pryvate! Remote Wipe allows the SME administrator to delete sensitive data from a device, even if they no longer have physical access to it.
⚠️ Caution:This feature is especially useful if a device is lost, stolen, or compromised.
Initiating Remote Wipe
Go to the Active Users tab, locate the user, and click the Remote Wipe icon.
You will be prompted to select:
- Wipe all devices linked to the user, or
- Target a specific device only.
The Secure Deletion Process
Once initiated, a secure command is sent to the selected device.
- The Pryvate app authenticates the wipe request via server validation.
- All sensitive data is erased, including:
- Chat histories
- Encryption keys
- Media files
- User credentials
Account Lockout & Revocation
- The app immediately logs out all active sessions.
- Encryption keys are invalidated, blocking further access—even if reopened.
Confirmation & Alerts
- The user is notified once the wipe is successful.
- If the device was offline, an alert is sent indicating the wipe couldn’t be completed.
- The Remote Wipe icon will appear greyed out after the process finishes.
